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Fashion Jewelry Warranty
90-Day Limited Warranty - warranted against breakage or malfunction under normal use due to defects in material or workmanship. Bertha will repair or replace the piece free of charge. After 90 days, each item is subject to the specific policy and may incur a fee.
NOTE: the warranty will become null and void if the product is misused, abused, tampered with, or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the item. Bertha reserves the right to deny warranty repair or replacement of an item if the item is deemed to possess a flaw that is not due to manufacturing fault, defect, or error.
I Received a Defective Item, What Do I Do?
Defective items may be replaced at no cost to you within 7 days of delivery. Upon verification and approval of eligibility, a replacement item will be shipped to you at our cost. If the item to be replaced is no longer in stock or unavailable, you will be given the opportunity to choose an alternative replacement item at equal value.
For defective item claims outside one week of delivery but within 90 days of the purchase date, a return shipping label will be provided to ship the item to our warehouse for inspection.
Please contact customer service at firstname.lastname@example.org to request replacement item(s) and the appropriate instructions.
My Item Requires Repair, Where Do I Send It?
Please contact customer service for a RMA (return merchandise authorization) number and specific instructions regarding the repair of your item. For repairs that are not covered by the warranty, an estimate for any associated fees will be provided. Before repairs are performed, any repair fees must be paid before shipping the item to our warehouse or must be included with the item. Please allow up to 4 weeks for repairs. Return shipping labels are NOT provided for repairs of any kind outside 90 days of purchase.
NOTE: if an item is repaired while under warranty coverage, the current warranty period is not replaced or extended, nor is a new warranty coverage period implied.